Onboarding guide

Live in 72 hours. Here's exactly how.

We handle the heavy lifting. You provide the information, we do the rest.

Average setup time: 72 hours from signup to first live conversation
01
You

Sign up in 2 minutes

Start by booking a short call. We'll show Denty live on a real practice's site and answer any questions. If it's a fit, we'll walk you through the next step — a 30-minute onboarding call to collect everything Denty needs.

You don't need to prepare anything. Just show up and we'll guide you through it.
02
You

Share your practice information

During the onboarding call, we'll collect everything Denty needs to answer your patients correctly:

  • Your services and procedures offered
  • Insurance providers you accept (Bupa, Denplan, AXA, Simplyhealth, etc.)
  • Opening hours and emergency contact
  • Pricing ranges (optional but recommended)
  • Your booking link or calendar
  • Your tone — formal, friendly, or somewhere in between
03
We handle this

We train Denty on your practice

Using everything you shared, we build a Denty that knows your practice inside out — not a template with your name on it. This takes about 24 hours of hands-on work from our team.

Brand colours, voice, services, fees, booking flow, escalation rules, languages — we tune every part to your practice before anything goes live.

We test Denty with 50+ realistic patient questions before it goes live on your site.
What we fit to your practice

Your bot, your practice. Not a template.

During those 24 hours, we shape Denty across six dimensions. Most chatbot tools give you a colour picker and call it done. We do the work that actually makes patients feel they're talking to your practice, not a stranger.

01

Voice & tone

Refined and poised for a Knightsbridge cosmetic clinic. Warm and first-name for a family practice. Clinical and precise for a specialist referral centre. We listen to your existing patient comms — your website copy, your emails, even your reviews — and tune Denty to sound like you wrote it.

02

Services & pricing

Every treatment you offer — and every one you don't — loaded into Denty's knowledge. Fees you're happy to share, ranges where you'd rather they ask in person, insurance providers, finance plans, NHS vs private. Denty quotes only what you've authorised.

03

Booking flow

Connected to your real calendar — Dentally, Software of Excellence, Carestream, Calendly, or whatever you use. Confirmed bookings appear in your system, not in some inbox we manage. Re-book reminders and follow-ups respect your existing workflow.

04

Escalation rules

You tell us what Denty should never do. No medical advice. No quotes without seeing the patient. No promises on treatment outcomes. Suspected emergency? Hand off to your on-call number immediately. We lock these rules at the system level.

05

Languages

UK practices in multilingual neighbourhoods — Polish in Slough, Arabic in Edgware, French in South Ken — can have Denty speak the languages your patients actually use. Detection is automatic; switching mid-conversation is seamless.

06

Look & feel

Your logo, your brand colours, the typography that matches your site. Denty looks like an extension of your practice, not a third-party plugin bolted on. We hand-tune the widget appearance until it disappears into your design.

All of this is included. No tier-up, no add-ons. The £197/month plan ships with the full customisation pass — because a bot that doesn't sound like your practice isn't worth the install.
04
We handle this

We install Denty on your website

Once trained, installing Denty takes one line of code. You don't need to touch a thing — just share your website login (or forward us to your web developer) and we'll take it from there.

Most installs complete in under 30 minutes. We support WordPress, Wix, Squarespace, Webflow, and any modern website.

Prefer to install yourself? We'll send you the script with step-by-step instructions for your platform.

05
We handle this

We verify the setup together

Before going live, we test every flow — Denty appears correctly, responds accurately, and books into your calendar. You sign off. Then it's live.

🎉 You're live. Your first patient conversation can happen within minutes.

Ready to get started?

Book your 15-minute demo. We'll show Denty live and walk you through the full onboarding flow.

Begin setup →

Prefer to talk first? Book a quick call.